Privacy Policy

Last updated: May 2026

1. Introduction

Welcome to NabkaAI (operated by Nabka LLC). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI solutions agency services, web applications, agent tools, and related platforms.

2. Information We Collect

We collect the following types of information:

  • Account Information: Name, work email address, company name, and authentication credentials.
  • OAuth Data: If you authenticate with Google or other providers, we receive profile identifiers necessary for sign-in.
  • Service Inquiry Data: Contact form submissions including project scope, call/order volume estimates, and integration requirements.
  • Billing Information: Stripe processes payments and subscription data under PCI-compliant protocols.
  • Agent Configuration Data: Prompts, knowledge base references, phone routing tables, and integration settings created for your business.

3. How We Use Your Information

We use your information to:

  • Deliver, maintain, and monitor your custom AI agents
  • Process invoices and subscription transactions
  • Route emergency notifications, call transcripts, and order receipts
  • Provide dedicated account management and SLA technical support
  • Prevent abuse, rate limit exhaustion, and unauthorized access

4. Data Sharing & Third Parties

We do NOT sell personal data. We only share information with trusted infrastructure providers necessary to deliver services:

  • AI Inference Providers: Groq API for ultra-low latency model inference.
  • Telephony & Messaging: Twilio / Telnyx for voice reception and SMS routing.
  • POS & Payment Partners: Square, Toast, Clover, and Stripe for order synchronization.

5. Customer Data Isolation & LLM Training

We do not train general AI models on your proprietary business conversations or customer call logs. Customer phone calls, order tickets, and lead interactions are processed ephemerally or stored within isolated customer tenants with strict access controls.

6. Security

We implement industry-standard technical safeguards, including TLS 1.3 encryption in transit, AES-256 encryption at rest, tokenized API authentication, and rate-limited firewalls.

7. Your Rights

You have the right to:

  • Request access to all data stored regarding your account
  • Request correction or complete deletion of your data
  • Revoke connected integrations or OAuth permissions at any time

8. Contact Us

If you have questions about this privacy policy, please contact our team at privacy@nabka.ai